Refund Policy
Thank you for shopping at BIG MOON. We appreciate the trust you have placed in us and want to ensure you are completely satisfied with your purchase.
1. Returns
If you are not entirely satisfied with your purchase, we’re here to help. You have [number of days] calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exchanges
If you need to exchange an item for a different one, contact us. You will be responsible for the return shipping costs, and we will cover the shipping costs of sending the new item to you.
4. Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
6. Contact Us
If you have any questions on how to return your item to us or need assistance with the return process, please contact us at info@bigm00n.com.